From previous experience of using other estate agents and being repeatedly made promises of ‘we will do it better than the rest’ and then ending up with the same miserable experience that we had hoped to avoid, I have to say that I had begun to tar them all with the same brush. But then through the recent purchase of our new property, we came across James and Mel at PLJ and what a refreshing breath of fresh air! To find an estate agency who not only did what they say they would, but who also regularly kept in touch from start to finish, helped troubleshoot all manner of issues and who remained professional, courteous and friendly throughout what was a very stressful process, well what can I say - they have set the bar for all other local agents and I wish them all the very best for the future. I would highly recommend PLJ to anyone looking for an estate agent that actually does what you pay them to do, a cut above the rest!
We previously used two estate agents over a period of 12 months and had very few viewings, and no offers or interest in the property. We decided to switch to a traditional estate agent who sold our family home within four weeks, we only wish we used PLJ at the start of our journey. I can say without any hesitation that James and Mel have been absolutely fantastic throughout the sale and buying process. The have kept us up to date and are always on hand to answer any questions or queries that may arise. We can without any hesitation thoroughly recommend James and Mel to you if you are thinking of selling or buying a house.
Mr & Mrs Murphy
We recently chose PLJ to sell our house and I am so glad we did as they were nothing shorter than excellent! We are so pleased with the service we received from James and Mel. I cannot reccommend PLJ Worcester highly enough. A totally honest and professional service from the team from start to finish. Communication was superb which we found so valuable. Thank you for all your help guys!
Mr & Mrs Unwin
I would like to say that from the first point of contact and the whole of the purchase process Philip Laney and Jolly were and are First Class. Communication was the best I have ever experienced in a property purchase and I was kept up to date with everything, even through the tough Covid lockdown. Being in business myself it is so pleasing to deal with such a professional estate agent’s. I would have no hesitation in recommending or using their services again. Thank you.
Well what a hidden gem ! First time dealing with Philip laney & jolly Very knowledgeable, professional, and first really approachable, Jacob assisted us and was all of the above ! Would definitely recommend to family and friends !
Mr S Owen
Mel and James at the PLJ Worcester office are ambassadors for estate agency services. Firstly they are efficient, excellent communicators, incredibly committed and hard working. They turn things around quickly and with minimal fuss to a high standard, nothing is too much trouble (or too many viewings!). They build trust over the course of the sale, with their unrivalled local knowledge, honesty and integrity. From start to finish they took care of everything, and I mean everything, as I am very ill and could not even do a viewing. And ALL THIS DURING COVID19. You are amazing, thank you Mel and James, I wish you every success in your future ventures, goodness if anyone deserves it you two do. Thank you.
Ruth and Lol Dow
I had previously had my house on the market with another agent for 9 months, with little communication from viewings. I then asked James to come and view the property and knew straight away that I'd get an honest overview. He mentioned that the marketing would hopefully help; the professional photos did just that! He always gave useful feedback from viewings and Mel kept me well-informed once the sale had gone through. Mel was also amazing whenever I had any questions, as this was my first sale. I also appreciated how sensitive Mel and James were, as this was an emotional sale. I can't thank you enough for helping me to have the opportunity to make some new memories for my children. Thank you.
Ms L Simmonds
Absolutely brilliant. Mel, James and Jacob are a dream to work with and I cannot express my gratitude enough for all their hard work in buying our flat. Professional, responsive and so patient with my endless questions ... If you need a good estate agent - look no further. They are excellent! Thank you! Sue
Mrs S Evans
We cannot recommend PL&J (James and Mel) enough. They acted as the agent for our sale and purchase and were thoroughly professional and extremely friendly throughout, this made the whole process much easier. Excellent communication and proactive. Short notice Sunday viewings etc were no trouble to them. They even called in to say hi just after moving in to wish us well. Thank you both very much.
Dylan & Nicky